Client Service Leader - New Jersey

Client Service Leader - Municipal Water Services

Location: Greater New Jersey Market

Travel: 10%

Our client, a leading engineering and consulting firm, is seeking an experienced Client Service Leader to drive client engagement and business development within the municipal water sector. With a strong legacy spanning over 75 years in New Jersey, our client has successfully delivered some of the region's most significant infrastructure projects. This role offers a unique opportunity to manage existing client relationships while strategically expanding business opportunities across private, municipal, and state agency clients.

Key Responsibilities:

• Develop and execute client engagement strategies and pursuit plans for water, wastewater, and environmental projects across New Jersey.
• Align firm-wide strategies with local business development initiatives.
• Oversee the financial performance of projects within an assigned client portfolio.
• Act as a highly visible advocate for the firm by participating in industry and professional organizations.
• Lead and coordinate client and project teams to ensure successful project delivery.
• Manage proposal efforts and presentations to secure new business.
• Implement and leverage sales processes and tools to drive business growth.
• Negotiate critical aspects of client engagements, teaming partnerships, and subcontractor agreements.
• Develop technical approaches and strategies tailored to client needs.
• Support individual projects while meeting billable hour targets.
• Achieve annual sales goals through both existing and new client relationships.
• Manage business development budgets and associated costs.
• Collaborate with internal teams, business units, and client service leaders to meet overall business objectives.
• Adhere to and implement standardized business practices.
• Participate in the company's training programs to reinforce core competencies and obtain relevant certifications within six months of onboarding.
• Uphold the firm's core values in all aspects of the role.

Required Qualifications:

• Bachelor's degree in Civil, Environmental, or Mechanical Engineering (or a related field).
• Professional Engineering (PE) license.
• Minimum of 15 years of experience in municipal water, wastewater, or related engineering services.
• Willingness to travel domestically as needed (approximately 10%).
• Equivalent, directly relevant experience may be considered in lieu of a degree.

Preferred Qualifications:

• Proven experience in securing and managing water/wastewater projects within the New Jersey market.
• Strong existing client relationships in the New Jersey water sector.
• Excellent interpersonal, time management, organizational, and listening skills.

This is an outstanding opportunity for a results-driven professional with a passion for client engagement and business growth within the municipal water sector. If you are interested in learning more about this opportunity, please apply or contact us today.